Following a long and successful career as a solicitor in Ireland throughout the ‘Troubles’, Frank Hanna moved to the USA to study mediation. With qualifications in mediation from Pepperdine and Harvard universities, Hanna became the Arizona name in mediation. The mastermind of an innovative and unique teaching programme, Dr Frank Hanna has taught high profile figures from the world over, including a former Minister of State at the Foreign and Commonwealth Office, and the former Head of BBC Daytime Television. He has graduated over 600 mediators, lectured widely on the subject and is professor of conflict studies at two American universities. Retained by the United States Government as a contract mediator for the Equal Employment and Equal Opportunities Commission (EEOC), Frank has also mediated for large companies, major cities, including Mesa, Phoenix and Gilbert, and police and government departments, totalling over 2,000 cases. He is the author of ‘Conflict Resolution and Mediation in the Real World

The "Troubles" in Northern Ireland
Todays' Choices for Effective Conflict Resolution
Workplace Conflict / Productivity Issues
Communicating More Effectively / Listening Skills
Dealing with Conflict Resulting from Cultural Differences

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